We strongly urge our customers to please choose carefully and place your order only when you are completely ready. Ensure you have a professional correctly size your unit prior to ordering. Please phone us for advice in sizing your unit if required.
New, unopened items may be returned within seven days after they have been delivered to you. Items must be returned in new condition and in their original packaging, subject to inspection return credit will be given under Australia Consumer laws. Returns will incur a 10% restocking charge. Any freight costs to return goods will be the customer’s responsibility.
Special ‘order in’ items that have been paid for and ordered in, that are then no longer required or cancelled by the customer, will also incur a 10% restocking charge.
Refund Policy of Climate HVAC This Refund Policy applies to the following purchases: online and in store
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy.
1.2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
2.1. Under the Australian Consumer Law:
(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for its reduced value
2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.